🔐 Privacy Policy

Last Updated: 21st April 2026

Welcome to Jetron Ticket (“we,” “our,” “us”), a service provided by Jetron Mall. We are committed to protecting your personal information and being transparent about how we use it.

This Privacy Policy explains how we collect, use, share, and protect your data when you use our website: www.jetronticket.com and related services.

By using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect information in different ways depending on how you use our platform.

a. Information You Provide

When you create an account, buy tickets, or host events, we may collect:

• Full name
• Email address
• Phone number
• Billing details (e.g., card information processed securely)
• Bank account details (for event hosts)
• Event-related information

b. Information Collected Automatically

When you use our website, we may collect:

• IP address
• Device and browser type
• Pages visited and actions taken
• Date and time of access

c. Cookies and Tracking Technologies

We use cookies to improve your experience:

• Essential cookies: Needed for login, payments, and core features
• Analytics cookies: Help us understand how users interact with our platform
• Marketing cookies: Used to send relevant promotions (only with your consent)

You can control cookies through your browser settings.

d. Information from Third Parties

We may receive data from:

• Payment providers (e.g**., Paystack, Stripe, Wema Alatpay)** to confirm transactions
• Social media platforms (if you connect your account)

2. How We Use Your Information

We use your data to:

• Process ticket purchases and payments
• Manage your account and event participation
• Send confirmations, reminders, and updates
• Provide customer support
• Improve our platform and user experience
• Prevent fraud and ensure security
• Send marketing messages (only if you agree)
• Comply with legal obligations

3. Legal Basis for Using Your Data

Under the NDPA, we process your data based on:

• Contract: To provide ticketing services you request
• Consent: For marketing emails and optional features
• Legal obligation: To comply with Nigerian laws
• Legitimate interest: To improve services, prevent fraud, and secure our platform

4. How We Share Your Information

We do not sell your personal data.

We may share your data with:

a. Event Hosts

• To help manage events (e.g., attendee lists, updates)

b. Payment Providers

• To process secure transactions
• We do not store full card details

c. Service Providers

• For hosting, analytics, customer support, and marketing

d. Legal Authorities

• When required by law or to protect our rights

e. Business Transfers

• In case of a merger, acquisition, or sale

All third parties are required to protect your data and use it only for agreed purposes.

5. Your Rights

Under the NDPA, you have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data (where applicable)
• Withdraw consent (e.g., unsubscribe from marketing)
• Object or restrict certain processing
• Request data portability
• Lodge a complaint with the Nigeria Data Protection Commission

To exercise your rights, contact us at: team@jetronticket.com

6. Data Retention

We keep your data only as long as necessary:

• While your account is active
• To fulfill transactions and event participation
• To comply with legal and financial obligations

When no longer needed, your data is:

• Deleted, or
• Anonymized for analysis

7. Data Security

We use appropriate security measures, including:

• Encryption (secure connections)
• Access controls
• Regular system monitoring

While we work hard to protect your data, no system is completely secure.

Data Breach

If a data breach occurs, we will notify affected users and relevant authorities as required by law.

8. International Data Transfers

Your data may be processed outside Nigeria. When this happens, we ensure appropriate safeguards are in place to protect your information.

9. Children’s Privacy

Our services are available to users of all ages. However, we do not knowingly collect data from minors without parental consent. If you believe we have collected data from a minor, please contact us to request deletion.

10. Marketing Communications

If you opt in, we may send:

• Event updates
• Promotions and newsletters

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link, or
• Contacting us

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or on our website.

12. Contact Us

If you have any questions or concerns:

Email: team@jetronticket.com

13. Relationship with Jetron Mall

Jetron Ticket is a service provided by Jetron Mall.

* Jetron Ticket operates as the primary data controller for ticketing activities * Jetron Mall may process data only where necessary for operations and support * All data sharing between entities follows strict data protection standards