🔐 Privacy Policy

Last Updated: 28th September 2026

Jetron Ticket (“Jetron Ticket”, “we”, “us”, or “our”) is a service provided by Jetron Mall. We are committed to protecting your personal data and ensuring that it is processed in a lawful, fair, and transparent manner.

This Privacy Notice explains how we collect, use, disclose, and protect your personal data when you use our website www.jetronticket.com, our mobile application (the “Jetron Mobile App”), and any related services (collectively, the “Platform”).

By accessing or using our website or Jetron Mobile App, you agree to the terms of this Privacy Notice.

1. OUR COMMITMENT TO PRIVACY

We are committed to protecting your personal data and handling it responsibly in accordance with the Nigeria Data Protection Act 2023 (NDPA) and guidance issued by the Nigeria Data Protection Commission (NDPC).

We ensure that your data is collected only for legitimate purposes, stored securely, and processed in a way that respects your privacy rights.

2. PERSONAL DATA WE COLLECT

We collect different categories of personal data depending on how you interact with our Platform.

a. Personal Information You Provide:

This includes information you voluntarily provide when you register, purchase tickets, or create events.

We collect details such as your full name, email address, and phone number to create and manage your account, process transactions, and communicate with you. Where you act as an event host, we may also collect bank account details to process payouts, as well as event-related information required to publish and manage your events.

b. Automatically Collected Information:

This refers to data collected automatically when you use our Platform.

We collect information such as your IP address, device type, browser type, operating system, pages visited, and timestamps of your activity. This helps us understand how users interact with our services, maintain system performance, and improve user experience.

c. Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance functionality and improve your experience.

Essential cookies are required for basic operations such as logging in, processing payments, and securing your account. Analytics cookies help us understand usage patterns and improve our Platform. Marketing cookies are only used where you have given consent and allow us to show relevant promotions and offers. You may manage or disable cookies through your browser settings.

d. Information from Third Parties:

We may receive information from trusted third-party providers where necessary.

Payment providers such as Paystack, Stripe, or Wema Alatpay may share transaction confirmations to verify payments. If you connect your account to social media platforms, we may also receive basic profile information such as your name or email address, depending on your privacy settings.

e. Mobile Application Data:

When you use the Jetron Mobile App, we may collect certain additional information necessary for app functionality and user experience.

f. Images and Moments You Upload:

When you upload photos, videos or other images to the Platform, including through our Moments feature, we collect that content along with related details such as the event it is linked to, the time of upload, any captions or tags you add, and any location data embedded in the file. Images may show you or other people and may therefore contain personal data.

• Device Information: We may collect device identifiers, mobile operating system details, app version, and device model to ensure compatibility and improve performance.

• Push Notifications: With your consent, we may send push notifications relating to ticket confirmations, event reminders, updates, and promotional offers. You may manage or disable push notifications through your device settings at any time.

• App Permissions: The Jetron Mobile App may request access to certain device features (such as storage or camera) only where necessary to enable specific functionality, such as uploading event images or accessing digital tickets. Such permissions are optional and can be managed in your device settings.

• Analytics and Performance Data: We may collect in-app usage data to monitor app performance, diagnose technical issues, and improve user experience.

All data collected through the Jetron Mobile App is processed in accordance with this Privacy Notice and the Nigeria Data Protection Act 2023 (NDPA).

3. HOW WE COLLECT PERSONAL AND OTHER INFORMATION

We collect personal data through various channels in connection with your use of the Platform and our ticketing services.

a. Online Transactions

We collect personal data when you engage with us through digital channels.

• Through our Platform: When you use our website to create an account, purchase tickets, register for events, or manage event listings as a host, we collect the information necessary to provide those services and ensure proper transaction processing.

• Through Communications: When you contact us via email, live chat, or other support channels, we collect and store your communication details to respond to your enquiries and provide customer support.
  
• Through Marketing Engagements: When you subscribe to newsletters, participate in promotions, surveys, or campaigns, we collect your information to manage your participation and send relevant updates, where you have given consent.
  
• Through Social Media: When you interact with our official social media pages or campaigns, we may receive limited information such as your name or profile details, depending on your privacy settings on those platforms.
  
• Through Cookies and Tracking Technologies: When you browse our Platform, we collect data using cookies and similar technologies to improve user experience, analyse platform performance, and personalise content, subject to your preferences.
  

b. Offline Interactions

We may collect personal data through non-digital channels where applicable.

• Customer Support Engagements: Where support is provided through phone or other offline channels, we may collect your contact details and enquiry information to assist you effectively.
  
• Events and Promotions: If you participate in physical events, activations, or promotions organised or supported by us, we may collect relevant information for registration, coordination, or follow-up communication.

c. Third-Party Sources

We may obtain personal data from trusted third parties to support service delivery.

Payment Service Providers:

• We receive transaction confirmations and limited payment-related information from providers such as Paystack, Stripe, Nomba, or Wema Alatpay to verify and complete ticket purchases.
  
• Event Partners or Organisers: Where events are managed in collaboration with third parties, we may receive attendee or registration information necessary to facilitate access and event coordination.
  
• Marketing and Analytics Partners: Where permitted by law or based on your consent, we may receive insights or data that help us improve our services and personalise your experience.
  

d. Device and Technical Data Collection

We automatically collect certain technical data when you use the Platform. This includes information such as your IP address, device type, browser type, operating system, and usage activity (such as pages visited and interactions). This data helps us ensure platform functionality, improve performance, and detect and prevent fraudulent or unauthorised activity.

e.Provision of Third-Party Data

Where you provide personal data relating to another individual (for example, when purchasing tickets for someone else or sharing event access), you confirm that you have obtained the necessary consent or legal authority to share that information with us.

This also applies to images you upload that show other people. By uploading them, you confirm that the people shown have agreed to the image being shared and displayed as described in this Privacy Notice.

f. Consequences of Non-Provision

Certain personal data is required for us to provide our services. If you do not provide required information, we may be unable to create your account, process ticket purchases, or grant access to events and certain features of the Platform.

4. HOW WE USE YOUR PERSONAL DATA

We use your personal data for clearly defined operational, legal, and business purposes.

a. Account and Service Delivery

We use your data to create and manage your account, process ticket purchases, facilitate payments, and provide access to events. This ensures that you can use our Platform smoothly and securely.

b. Communication and Support

We use your information to send confirmations, updates, and service-related messages. We also use it to respond to customer enquiries, complaints, and support requests.

c. Platform Improvement

We analyse usage data to understand how our Platform is used and to improve performance, usability, and features. This helps us deliver a better user experience over time.

d. Security and Fraud Prevention

We process data to detect and prevent fraud, unauthorised access, and misuse of our services. This helps us maintain the integrity and safety of our Platform.

e. Marketing and Promotions

Where you have given consent, we may use your data to send you promotional messages, event updates, and offers. You may withdraw your consent at any time.

f. Legal Compliance

We may process your data to comply with legal obligations under Nigerian law and regulatory requirements issued under the NDPA.

g. Showcasing Events and Moments

Where you have given consent at the point of upload, we use images and Moments you upload to showcase events and the Jetron Ticket experience. This includes:

• Sharing your uploaded images with the sponsors of the relevant event, who may use them to report on or promote their sponsorship of that event;

-Sharing your uploaded images with other event hosts on the Platform, who may use them to promote their events on or through Jetron Ticket;

-Displaying your uploaded images publicly on our website, the Jetron Mobile App and our official social media channels, including in galleries, event pages, banners and promotional materials; and

-Using your uploaded images internally for content planning, reporting and improving how events are presented on the Platform.

-We will credit you by your display name where practical, unless you ask us not to.

5. LEGAL BASIS FOR PROCESSING

We process personal data under the following lawful bases in accordance with the Nigeria Data Protection Act 2023 (NDPA):

• Contractual Necessity: We process your data where it is required to perform our contract with you, such as providing ticketing services, managing your account, and processing transactions.

• Consent: We rely on your consent for optional processing activities such as marketing communications. You may withdraw consent at any time without affecting prior lawful processing.

• Legal Obligation: We process personal data where necessary to comply with applicable laws, regulations, and regulatory directives issued by competent authorities.

• Legitimate Interests: We may process data to improve our services, secure our Platform, and prevent fraud, provided such interests do not override your fundamental rights and freedoms.

• Consent for Uploaded Images and Moments: We rely on your consent, given when you upload content, to share your images with event sponsors and other hosts and to display them publicly. Where we use uploaded images internally only, such as for reporting and platform improvement, we rely on our legitimate interests.

6. HOW WE SHARE YOUR PERSONAL DATA

We do not sell your personal data.

a. Event Hosts

We share relevant attendee information with event hosts to help them manage events, communicate updates, and coordinate attendance. With your consent, we may also share images and Moments you upload with the host of the event and with other hosts on the Platform, as described in Section 3(g).

b. Payment Providers

We share transaction-related data with payment processors to complete secure payments. We do not store full card details.

c. Service Providers

We work with trusted providers for hosting, analytics, customer support, and marketing. These providers are contractually required to protect your data and only use it for authorised purposes.

d. Legal Authorities

We may disclose data where required by law, court order, or regulatory request, or where necessary to protect our rights or users.

e. Business Transfers

If Jetron Ticket is involved in a merger, acquisition, or restructuring, your data may be transferred as part of that transaction, subject to appropriate safeguards.

f. Event Sponsors

With your consent, we may share images and Moments you upload with the sponsors of the event they relate to. Sponsors may use this content to report on or promote their sponsorship. We require sponsors to use this content only for purposes connected with the event and in line with applicable data protection law.

g. Public Display

With your consent, images and Moments you upload may be displayed publicly on our website, the Jetron Mobile App and our official social media channels. Content that is displayed publicly can be viewed, and may be copied or shared, by anyone who visits those pages.

7. DATA RETENTION

We retain personal data only for as long as necessary.

We keep your data while your account remains active and for as long as required to provide services, complete transactions, and comply with legal obligations.

Once no longer required, data is securely deleted or anonymised so it cannot be linked back to you.

Images and Moments you upload are kept while they remain published on the Platform or until you delete them or ask us to remove them. When you do, we will remove them from the Platform and stop sharing them. We will also ask sponsors and hosts we have shared them with to stop using them. However, we cannot recall materials that have already been printed, published or distributed before your request.

8. DATA SECURITY

We take reasonable steps to protect your personal data.

• Encryption: We use encryption technologies to protect data during transmission and storage.
  
• Access Controls: Access to personal data is restricted to authorised personnel only on a need-to-know basis.
  
• Monitoring and Testing: We regularly monitor our systems and conduct security assessments to identify and address vulnerabilities.
  

Despite these measures, no system is completely secure, and we cannot guarantee absolute protection.

• Data Breach Notification: Where a breach poses a risk to your rights and freedoms, we will notify you and relevant regulators as required under the NDPA.
  

9. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred outside Nigeria where necessary for service delivery. In such cases, we ensure appropriate safeguards are in place in accordance with the Nigeria Data Protection Act 2023 (NDPA) to protect your data.

10. YOUR RIGHTS UNDER THE NDPA

You have the following rights regarding your personal data:

• Right of Access: You may request confirmation of whether we hold your personal data and obtain a copy of it.

• Right to Rectification: You may request correction of inaccurate or incomplete data.

• Right to Erasure: You may request deletion of your data where legally permissible, subject to retention obligations.

• Right to Object or Restrict Processing: You may object to or restrict certain types of processing, particularly where based on legitimate interests.

• Right to Withdraw Consent: You may withdraw consent at any time where processing is based on consent.

• Right to Data Portability: You may request your data in a structured format for transfer to another service provider where technically feasible.

• Right to Lodge a Complaint: You may lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been violated.

• Right to Remove Uploaded Content: You may delete your uploaded images and Moments, or ask us to remove them or stop sharing them, at any time through your account settings.

To exercise any of these rights, contact us at: support@jetronticket.com

11. CHILDREN’S PRIVACY

Our services are available to users of all ages. However, we do not knowingly collect data from minors without parental consent. If such data is discovered, it will be promptly deleted. When uploading images that show children under 18, you confirm that you are the child's parent or guardian, or that you have their parent's or guardian's consent. We will not share images of identifiable children with sponsors or use them in promotional materials without verified parental consent. We will remove such images promptly on request.

12. MARKETING COMMUNICATIONS

Where you opt in, we may send you promotional messages, event updates, and newsletters. You may opt out at any time using the unsubscribe link or by contacting us directly.

13. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time. Where significant changes occur, we will notify you through appropriate channels such as email or website notices. The Jetron Mobile App may be distributed through third-party app stores. We are not responsible for the privacy practices of such platforms, and we encourage you to review their respective privacy policies.

14. CONTACT US

If you have any questions or requests regarding this Privacy Notice: Email: team@jetronticket.com

15. RELATIONSHIP WITH JETRON MALL

Jetron Ticket is operated as a service under Jetron Mall. Jetron Ticket acts as the primary data controller for ticketing activities, while Jetron Mall may process data only where necessary for operational support. For inquiries related to data shared between Jetron Ticket and Jetron Mall, please contact us at support@jetronticket.com. All internal data sharing is conducted in compliance with the Nigeria Data Protection Act 2023 (NDPA).